Product Specific Terms

The LogBook360 (GlobalVox LLC) Product Specific Terms are intended to highlight some of the important things about using our products. The Product Specific Terms form part of the LogBook360 (GlobalVox LLC) Customer Terms of Service (the "TOS") and are hereby incorporated therein.

If you are using any of the product(s) or service(s) described below, the terms corresponding to those product(s) applies to your use. We periodically update this page by posting a revised copy at https://logbook360.com/legal, so please check back here for current information.

1. LogBook360 (GlobalVox LLC) and Free Services

1.1 Subscription Fees

Subscription Fees for LogBook360 is governed by number of locations and other advanced features enabled, as explained on the LogBook360 website (www.logbook360.com).

1.2 Email / SMS Send Limit

Currently, there are no limit on sending Email notifications from LogBook360 (GlobalVox LLC) application. In case of SMS, you can subscribe and pay for SMS pack from your application login.

If you reach your LogBook360 (GlobalVox LLC) Email / SMS Send Limit, you will not be able to send any more emails until the start of the next calendar month.

1.3 Limits

We may change the limits that apply to your use of the LogBook360 (GlobalVox LLC) at any time in our sole discretion without notice to you, regardless of whether or not these are used in conjunction with other products or services for which you pay us a fee.

1.4 Modifications

We may make changes to the LogBook360 (GlobalVox LLC) that materially reduce the functionality provided to you during the Subscription Term.

1.5 Non-Renewal Notice Period

To prevent continuation of the Subscription Term of a free subscription, you or we may close your account.

1.6 Retrieval of Customer Data

For the LogBook360 (GlobalVox LLC), we will not provide you with any access to Customer Data after termination or expiration of your subscription. If you want to retain any Customer Data after your Subscription Term ends, we recommend you export that data from your LogBook360 (GlobalVox LLC) account in advance.

2. Consulting and Other Services

2.1 Consulting Services

You may purchase Consulting Services by placing an Order with us. Fees for these Consulting Services are in addition to your Subscription Fee. If you purchase Consulting Services that recur, they will be considered part of your subscription and will renew in accordance with your subscription.

2.1.1 Location. All Consulting Services are performed remotely, unless you and we otherwise agree. For Consulting Services performed on-site, you will reimburse us our reasonable costs for all expenses incurred in connection with the Consulting Services. Any invoices or other requests for reimbursements will be due and payable within seven (7) days of the date of the invoice.

2.1.2 Delivery. If there are a specific number of hours included in the Consulting Services purchased, those hours will expire as indicated in the applicable description, which expiration period will commence upon purchase (the "Expiration Period"). If there are deliverables included in the Consulting Services purchased, it is estimated that those deliverables will be completed within the time period indicated as the delivery period in the applicable description, which delivery period will commence upon purchase (the "Delivery Period"). If there is no Expiration Period or Delivery Period indicated, then it will be one hundred and eighty (180) days from purchase.

2.1.3 Third Party Providers. We might provide some or all elements of the Consulting Services through third party service providers like our Technology & Implementation partner, GlobalVox LLC. Consulting Services are non-cancellable and all fees for Consulting Services are non-refundable and to be paid in advance.

2.2 Communication Services

"Communication Services" means third-party forums, online communities, blogs, personal web pages, calendars, and/or other social media communication facilities (such as Facebook, Twitter and LinkedIn) linked to or from the Subscription Service that enable you to communicate with the public or with a private group.

You agree to use Communication Services only in compliance with any terms of use specified by each Communication Service. We do not control the content, messages or information found in the Communication Services. We will not have any liability with regards to the Communication Services and any actions resulting from your use of the Communication Services.

2.3 LogBook360 Academy

We may offer educational seminars or certifications through LogBook360 (GlobalVox LLC) Academy. The descriptions of these educational seminars and certifications, and the terms and conditions that apply to your participation, are available at https://academy.logbook360.com.

2.4 Alpha/Beta Services

If we make alpha or beta access to some or all of the Subscription Service (the "Alpha/Beta Services") available to you (i) the Alpha/Beta Services are provided "as is" and without warranty of any kind, (ii) we may suspend, limit, or terminate the Alpha/Beta Services for any reason at any time without notice, and (iii) we will not be liable to you for damages of any kind related to your use of the Alpha/Beta Services.

2.5 Third Party Integration and Bolt-on Products

Third-Party Integration and Bolt-on Products are not under our control. Third-Party Integration and Bolt-on Products are provided to you only as a value addition, and the availability of any Third-Party Integration and Bolt-on Products does not mean we endorse, support or warrant the Third-Party Integration and Bolt-on Products, this also includes service level agreements of Third-Party Integration and Bolt-on Products.

3. Service Level Commitment

3.1 For the purposes of this 'Service Uptime Commitment' section, the following definitions shall apply:

"Priority 1" means a critical full outage/severe issue that constitutes a catastrophic problem that causes complete inability to use the Subscription Service, excluding Free Services, across a significant portion of the production environment (e.g. crash or hang), resulting in production downtime and where there is no workaround or solution to the problem.

"Excluded" means the following: (i) unavailability caused by circumstances beyond our reasonable control, including, without limitation, act of God, acts of government, emergencies, natural disasters, global pandemic, flood, fire, civil unrest, acts of terror, strikes or other labor problems; (ii) any problems resulting from Customer's combining or merging the Subscription Service with any hardware or software not supplied by us; (iii) interruptions or delays in providing the service resulting from telecommunications or internet service provider failures outside of our datacenter or third party cloud hosting providers; and (iv) any interruption or unavailability resulting from the misuse, improper use, alteration, or damage of the Subscription Service.

"Service Uptime" means (total hours in calendar month - unscheduled maintenance which causes unavailability - Priority 1 issue durations - scheduled maintenance - Excluded) / (Total hours in calendar month - scheduled maintenance - Excluded) X 100%.

3.2 We will use commercially reasonable efforts to meet a Service Uptime of 99.95% for our Subscription Service in a given calendar month. Notwithstanding anything to the contrary in this Agreement, as Customer's sole and exclusive remedy for failure to meet availability or support commitments, in the event there are two (2) or more consecutive calendar months during which the Service Uptime falls below 99.95% in a given calendar month, Customer will be entitled to receive a credit equal to the prorated amount of fees applicable to the downtime. This 'Service Uptime Commitment' section does not apply to our Free Services.

4. Customer Support

If you pay us a Subscription Fee for our Business or Enterprise edition products, phone and email support is included at no additional cost.

4.1 Phone Support

Phone support for Business or Enterprise edition subscriptions is available from 9 am to 5 pm EST, Monday to Friday, with reduced hours during holidays in the US and India. We accept email support questions 24 hours per day x 7 days per week.

4.2 Email Support

Email responses are provided during phone support hours only. We attempt to respond to email support questions within one business day; in practice, our responses are generally even faster. We do not promise or guarantee any specific response time.

4.3 Support Limitations

Issues resulting from your use of API's or your modifications to code in the Subscription Service may be outside the scope of support. We will only provide support for integrations which are provided by us and as being supported by LogBook360 (GlobalVox LLC).