End User License Agreement

PLEASE READ THESE CUSTOMER TERMS OF SERVICE CAREFULLY.

Our Customer Terms of Service is a contract that governs our customers' use of the LogBook360 (A software product by GlobalVox LLC) services. It consists of the following documents:

• Master Terms: These contain the core legal and commercial terms that apply to your subscription
• Product Specific Terms: These include any additional terms that apply to your use of each of our product offerings, our consulting and other services and third-party services.
• Product Privacy Policy: This policy describes how we collect, receive, use, store, share, transfer, and process your Personal Data in connection with your use of the Subscription Service.

Your Subscription Plan is the LogBook360 (GlobalVox LLC)-approved form created following your purchase of our products or services through our online payment process OR direct payment. By using the Subscription Service for receiving the Software Services, you are agreeing to these terms.

This Agreement shall be governed by the laws of the State of Virginia without regard to its conflict of law rules.

Master Terms

1. Definitions

"Agreement" or "Customer Terms of Service" means these Master Terms and all materials referred or linked to in here.

"Billing Period" means the period for which you agree to prepay fees under a Subscription Plan.

"Confidential Information" means all confidential information disclosed by a party ("Disclosing Party") to the other party ("Receiving Party"), whether orally or in writing, that is designated as confidential.

"Visitor" means a single individual (other than a User) whose Contact Information is stored by you in the Subscription Service.

"Contact Information" means the name, email address, phone number, online username(s), telephone number, and similar information entered in the LogBook360 application.

"Customer Data" means all information that you submit via the Subscription Service.

"Subscription Service" means all of our web-based applications, tools and platforms that you have subscribed to under a Subscription Plan or that we otherwise make available to you, accessible via https://logbook360.com.

"Users" means your employees, representatives, consultants, contractors or agents who are authorized to use the Subscription Service for your benefit.

"You", "your" or "Customer" means the person or entity using the Subscription Service or receiving the Consulting Services.

2. Use of Services

2.1 Access. During the Subscription Term, we will provide your Users access to use the Subscription Service as described in this Agreement and the applicable Subscription Order.

2.2 Additional Features. You may subscribe to additional features of the Subscription Service by placing an additional Order or activating the additional features from within your LogBook360 (GlobalVox LLC) account.

2.3 Service Uptime Commitment. For details of LogBook360 (GlobalVox LLC)'s Service Level Commitment, please see the Product Specific Terms.

2.4 Limits. The limits that apply to you will be specified in your Subscription Plan, this Agreement or in our Product and Services Catalog. You must be 18 years of age or older to use the Subscription Service.

2.5 Downgrades. Depending on your LogBook360 (GlobalVox LLC) product, you may be entitled to downgrade your subscription.

2.6 Modifications. We modify the Subscription Service from time to time, including by adding or deleting features and functions, in an effort to improve your experience.

2.7 Customer Support. For information on the customer support terms, please refer to the Product Specific Terms.

2.8 Acceptable Use. You will comply with our Acceptable Use Policy at https://logbook360.com/legal ("AUP").

2.9 Prohibited and Unauthorized Use. You will not use the Subscription Service in any way that violates the terms of the AUP or for any purpose or in any manner that is unlawful or prohibited by this Agreement. You may not use the Subscription Service if you are legally prohibited from receiving or using the Subscription Service under the laws of the country in which you are resident.

2.10 No Sensitive Information. You acknowledge that the subscription Services have not been designed to process or manage sensitive Information and accordingly you agree not to use the subscription Service to collect, manage or process sensitive information.

2.11 Customer Responsibilities. To realize the full value of the Subscription Service and Consulting Services, your participation and effort are needed.

2.12 Free Trial. If you register for a free trial, we will make the applicable Subscription Service available to you on a trial basis free of charge until the earlier of (a) the end of the free trial period or (b) the start date of your paid subscription.

3. Fees

3.1 Subscription Fees. The Subscription Fee will remain fixed during the initial term of your subscription unless: (i) you exceed your limits, (ii) you upgrade products, (iii) you subscribe to additional features, or (iv) otherwise agreed in your Subscription Order.

3.2 Fee Adjustments at Renewal. Upon renewal, we may increase your fees up to our then current list price. We will notify you at least thirty (30) days in advance of your renewal.

3.3 Payment by credit card. If you are paying by credit card, you authorize us to charge your credit card or bank account for all fees payable during the Subscription Term.

3.4 Payment against invoice. If you are paying by invoice, we will invoice you no more than sixty (60) days before the beginning of the Subscription Term. All amounts invoiced are due and payable within thirty (30) days from the date of the invoice.

3.5 Payment Information. You will keep your contact information, billing information and credit card information up to date. All payment obligations are non-cancelable and all amounts paid are non-refundable, except as specifically provided for in this Agreement.

3.6 Sales Tax. All fees are exclusive of taxes, which we will charge as applicable.

3.7 Withholding Tax. If you are required to deduct or withhold tax from payment, you may deduct this amount from the applicable Subscription Fee due. You must present a valid tax receipt within ninety (90) days from the date of the invoice.

4. Term and Termination

4.1 Term and Renewal. Your initial subscription period will be specified in your Subscription Order, and your subscription will automatically renew for the shorter of the subscription period, or one year.

4.2 Notice of Non-Renewal. To prevent renewal of your subscription, you or we must give written notice of non-renewal.

4.3 Early Cancellation. You may choose to cancel your subscription early at your convenience provided that, we will not provide any refunds of prepaid fees or unused Subscription Fees.

4.4 Termination for Cause. Either party may terminate this Agreement for cause: (i) upon thirty (30) days' notice of a material breach if such breach remains uncured, or (ii) immediately, if the other party becomes subject to a petition in bankruptcy.

4.5 Suspension. We may suspend any User's access for: prohibited acts, non-payment, present harm, or termination of Free Services.

4.6 Effect of Termination or Expiration. Upon termination or expiration, you will stop all use of the Subscription Service and LogBook360 (GlobalVox LLC) Content.

5. Customer Data

5.1 Customer's Proprietary Rights. You own and retain all rights to the Customer Materials and Customer Data. This Agreement does not grant us any ownership rights to Customer Materials or Customer Data.

5.2 Limits on LogBook360. We will not use, or allow anyone else to use, Customer Data to contact any individual or company except as you direct or otherwise permit.

5.3 Data Practices and Machine Learning. We may monitor use of the Subscription Service and use gathered information in an aggregate and anonymized manner. We may use Customer Data in an anonymized manner for machine learning.

5.4 Protection of Customer Data. We will maintain commercially appropriate administrative, physical, and technical safeguards to protect Personal Data.

5.5 Customer Data Transfers. We and or our Affiliates may transfer Customer Data from one platform to another should LogBook360 be migrated from one hosting provider to another.

5.6 Retention, Deletion and Retrieval of Customer Data. You may retrieve your Customer Data from your account in accordance with our 'Retrieval of Customer Data' sections throughout our Product Specific Terms.

6. Intellectual Property

6.1 This is an agreement for access to and use of the Subscription Service, and you are not granted a license to any software by this Agreement. The Subscription Service and Consulting Services are protected by intellectual property laws. You agree not to copy, rent, lease, sell, distribute, or create derivative works based on the LogBook360 (GlobalVox LLC) Content.

7. Confidentiality

7.1 The Receiving Party will: (i) protect the confidentiality of the Confidential Information using the same degree of care it uses for its own, but not less than reasonable care, (ii) not use any Confidential Information outside the scope of this Agreement, (iii) not disclose Confidential Information to any third party, and (iv) limit access to those who need it for purposes consistent with this Agreement.

8. Publicity

You grant us the right to add your name and company logo to our customer list and website. You can opt-out by giving written communication at support@logbook360.com.

9. Governing Law

This Agreement shall be governed by the laws of the State of Virginia, USA, without regard to its conflicts of laws rules. The Parties agree to submit to the exclusive jurisdiction of the Federal and State Courts located in FairFax County, Virginia.

10. Indemnification

You will indemnify, defend and hold us and our Affiliates harmless against any third-party claim based upon or arising out of (a) unauthorized or illegal use of the Subscription Service, (b) noncompliance with or breach of this Agreement, (c) use of Third-Party Products, or (d) unauthorized use of the Subscription Service by any other person using your User information.

11. Disclaimers; Limitation of Liability

11.1 Disclaimer of Warranties. To the extent permitted by law, the Subscription Service, LogBook360 (GlobalVox LLC) Content and Consulting Services are provided "as is" without warranty or condition of any kind.

11.2 No Indirect Damages. To the extent permitted by law, in no event will either party be liable for any indirect, incidental, punitive, or consequential damages.

11.3 Limitation of Liability. The aggregate liability of a party will be limited to a sum equal to the total amounts paid or payable for the subscription service in the twelve month period preceding the event giving rise to a claim.

12. Miscellaneous

12.1 Amendment; No Waiver. We may modify any part of the Agreement by posting a revised version at https://logbook360.com/legal.

12.2 Force Majeure. Neither party will be responsible for failure or delay caused by events outside the reasonable control of the obligated party.

12.4 Relationship of the Parties. No joint venture, partnership, employment, or agency relationship exists between us.

12.5 Compliance with Laws. We will comply with all applicable U.S. state and federal laws in our provision of the Subscription Service.

12.6 Severability. If any part of this Agreement is determined to be invalid, the remainder will continue in effect.

12.7 Notices. To LogBook360 (GlobalVox LLC): GlobalVox LLC, 13401, Calm View Way, Herndon, VA 20171.

12.8 Entire Agreement. This Agreement, along with our Privacy Policy, is the entire agreement between us for the Subscription Service and Consulting Services.

12.9 Assignment. You will not assign or transfer this Agreement without our prior written consent, except in the event of merger, reorganization, or sale of substantially all of your assets.

12.16 Sub-Processors. You agree that we may engage Sub-Processors to Process Personal Data on your behalf.

Appendix 1: Additional Coverage Terms

If your Total Committed Subscription Value exceeds ninety-nine thousand U.S. dollars (USD$99,000), then the Additional Coverage Terms apply, including LogBook360 (GlobalVox LLC) Indemnification, Performance Warranty, and revised Limitation of Liability provisions.

Appendix 2: List of Sub-Processors